When I first started working with SM Roofline, they were struggling to keep up with endless admin tasks and stay on top of their day-to-day operations. Over the past 18 months, I’ve had the chance to help them move past that overwhelm. Now, they’re able to focus more on the parts of the business they enjoy. So, what’s changed since we teamed up? Here’s the story straight from the business owner.
A Month Trial to a Lasting Partnership
When SM Roofline first reached out to me, the owner was drowning in paperwork—quotes, invoices, emails—plus trying to keep up with social media. Evenings and weekends were spent playing catch-up instead of growing the business. They needed help, fast.
Initially, they asked me to help with social media because content creation was the last thing on their already-full plate. But as we got talking, I realised there was much more I could do to take the pressure off. So, we agreed on a month-long trial to see if we’d be a good fit. After all, a business owner can’t just hand over the reins without knowing who’s behind the wheel!
Here’s how they put it:
“Clare has been helping me for around eighteen months now, and what started out as helping with social media posts and organising my emails has grown into Clare helping me with all aspects of the business.
This includes scheduling work, replying to emails, marketing, setting up profiles on various platforms, updating the website, and developing various marketing solutions and ideas. The list goes on.”
A Partnership That Goes Beyond the To-Do List
Over time, SM Roofline and I built a strong partnership. I became their go-to person for advice, not just on admin but all things business. It’s no longer just about “getting stuff done”. It’s about problem-solving and brainstorming new ways to grow. Seeing a small business succeed is one of the most rewarding parts of my work, and I find myself just as invested in their success as they are.
“I value Clare as an indispensable part of the business and can call upon her for advice whenever needed. My work schedule has gone from strength to strength over the last 2 years and without Clare, I would not have been able to handle all the paperwork, let alone keep on top of marketing and emails, etc.”
Keeping Communication Simple and Clear
Communication is key. I make sure SM Roofline always knows what’s happening without overloading them with details. I know how busy a business owner’s day can get, so I keep updates clear and easy to digest. If anything needs a quick response, I’ll send a WhatsApp message; everything else is wrapped up in a daily email at the end of my day.
Here’s what’s in those updates:
- To-do items that are actively being worked on
- Status of customer quotes (who we’re following up with and who we’re waiting on)
- List of upcoming jobs
- Bank balance (yes, they even trust me with their online banking!)
- Invoices to pay and outstanding customer invoices
“I receive regular updates from Clare, and we’re in constant contact.”
Taking Care of the Details So They Can Take Care of Business
I’m more than just admin support; I’m a partner in their growth. With SM Roofline, I’ve gone beyond the admin tasks to help with marketing strategies, business development, and streamlining their operations. My goal? To free them up so they can focus on what they do best: delivering top-quality roofing and window services while I keep everything running smoothly behind the scenes.
How My Support Has Made a Difference for SM Roofline:
- Saved Time: No more late nights or weekends spent on admin! Now, their focus is back on what they do best.
- Happy, Engaged Customers: With me managing follow-ups and emails, no one’s left hanging.
- Smooth Operations: Scheduling, invoicing, and task tracking—all streamlined and organised.
- Smart Marketing & Growth Ideas: Fresh strategies and marketing support have brought in more customer interest.
- Trusted Business Backup: I’ve become a sounding board for business ideas and decisions, helping them plan for an even brighter future.
“Clare is an absolute pleasure to work with and I hope that with Clare’s help, the business will grow stronger and stronger. I cannot thank Clare enough for all of the help she has given me over the last 18 months. I completely trust Clare and her opinions on business matters.”
Onward and Upward: SM Roofline’s Next Chapter
Thanks to our teamwork, SM Roofline has grown and is now set for even bigger things. I’m so proud to be a part of their journey, and I can’t wait to see where they go next.
“We are currently looking at expanding our business, and I hope Clare will be an integral part of SMRoofline and its ongoing success.!”
Why SM Roofline Says I’m a Must-Have for Any Business
There’s no better compliment than a client referral. For any business owner feeling stretched thin or needing solid, reliable support, SM Roofline recommends my services without hesitation. I couldn’t be more grateful.
“I would not hesitate to recommend Clare to other businesses. In fact, I would suggest that having Clare help you is essential to any business, particularly those that just want to do the work they are good at while, in the background, the existing and potential customers are not being forgotten about.”
It’s been incredibly rewarding to help SM Roofline get to this point. From sorting out admin chaos to finding new ways to grow, I’ve seen their business evolve, and I’m excited to keep supporting them in the future.
If you’re a small business owner feeling overwhelmed by the day-to-day demands and need someone to take some of that pressure off, I’m here for you. Let’s chat about how we can simplify your processes and help your business grow.
After all, the right support makes all the difference. Ready to see how? Let’s talk and make it happen!
📞 Call or Text: 07498 986827
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📧 Email: info@clarehwrites.co.uk
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